Orders are shipped 5 business days after customers have replied to our emails, giving design approval of photographs or videos of their order and after remaining payments, if any, have cleared. Payments require 3-5 business days to clear and should clear during the same 5 days after design approval mentioned above. Payments not clearing during this time would delay shipment of your order.
Failure to respond to emails and/or telephone calls for design approval prior to this period, would deem the order "unclaimed". The order would then be held for 3 months after the "need by" date on file, after which all payments submitted would be forfeited to compensate for design and photography work.
U.S. orders are shipped insured via UPS, Fedex or USPS Priority Mail with 3-4 business days for delivery. Expedited shipping service is available upon request for emergency situations.
International orders are shipped USPS Priority Mail International with 6-10 business days for delivery or USPS Express International Mail with 5 days for delivery. All international packages are subject to relevant duties and taxes if enforced by the foreign country of delivery. Taxes and Duties are paid by the customer upon delivery in foreign country and are not included in the shipping quote and/or postage charged on the order. The postage we quote is paid to the U.S postal company and is not related to any customs and duties charged by foreign counties.